Terms of service

Last updated: June 2026

Overview

Hi, and welcome to Cookie Moon. I'm Cookie Moon, an independent illustrator, and this is my online shop. Throughout these terms, "I", "me" and "my" refer to Cookie Moon, and "you" refers to you, my customer. I operate this store and website, including all related content, features, tools, products and services, to give you a personal place to browse and collect my work (the "Services"). My shop is powered by Shopify, which provides the technology that lets me offer the Services to you.

These Terms of Service, together with any policies I reference in them (these "Terms"), describe your rights and responsibilities when you use the Services. Please read them carefully, as they include important information about your legal rights, including warranty disclaimers and limits on liability.

By visiting, interacting with, or using the Services, you agree to be bound by these Terms and by my Privacy Policy. If you don't agree, please don't use the Services. Nothing in these Terms takes away any consumer rights you have by law in the country where you live, including the rights of EU and UK consumers described below.

Section 1 — Access and account

By agreeing to these Terms, you confirm that you are at least the age of majority where you live, or that you have the consent of a parent or guardian, and you give your consent for any minor in your care to use the Services on devices you own or manage.

To use the Services, including browsing the shop or buying anything, you may be asked to provide information such as your email, billing, payment, and shipping details. You confirm that everything you provide is accurate, current, and complete, and that you have the right to provide it.

If you create an account, you're responsible for keeping your login details secure and for everything that happens under your account. You may not transfer, sell, assign, or share your account with anyone else.

Section 2 — My products

I do my best to show my work accurately online. That said, colours and details can look different on your screen depending on your device and its settings, so the exact shade or finish of a print or painting may vary slightly from what you see.

A few things worth knowing about what I sell:

  • Prints are produced individually for each order through my print partner, so each one is made to order.

  • Original paintings are unique, one-of-a-kind pieces, with the small natural variations that come with original art.

  • Day Dream Club is a monthly print subscription, covered in its own section below.

  • Custom pieces and commissions are arranged through my request form and handled separately, outside the standard shop checkout.

I can't guarantee that the look or quality of any product will match your expectations exactly, or appear identical to how it's shown online. I may change product descriptions at any time, and I may discontinue a product or limit quantities to any person, region, or country at my discretion.

Section 3 — Orders

When you place an order, you're making an offer to buy. I can accept or decline any order at my discretion, and your order isn't accepted until I confirm it. I need to receive and process your payment before an order is accepted. Please check your order carefully before submitting it, as I may not be able to change or cancel it once it's accepted. If I don't accept, change, or cancel an order, I'll try to let you know using the email, billing address, or phone number you provided.

Returns and exchanges are handled according to my Refund Policy.

Custom pieces and commissions are not sold through the shop checkout. They're quoted and invoiced separately and are governed by the individual commission agreement we make, in addition to these Terms.

Your purchases are for your own personal or household enjoyment, not for commercial resale or large-scale export.

Section 4 — Prices and billing

Prices, discounts and promotions can change without notice. The price charged for a product is the price in effect when you place your order, and it's shown in your order confirmation email. Unless I clearly state otherwise, posted prices don't include taxes, shipping, handling, or any customs or import charges, which may apply depending on where you live.

Prices shown in my shop may differ from those offered elsewhere. From time to time I may run promotions governed by their own terms, and if those conflict with these Terms, the promotion terms apply for that promotion.

You agree to provide current, complete and accurate purchase, payment and account information, and to keep it up to date (including your email and card details) so I can complete your orders and reach you if needed.

You confirm that (i) the payment information you provide is true, correct, and complete, (ii) you're authorised to use the payment method, (iii) the charges will be honoured by your payment provider, and (iv) you'll pay the charges at the posted prices, including shipping and any applicable taxes.

Section 5 — Day Dream Club subscription

How it works. Day Dream Club is a recurring monthly subscription. By subscribing, you authorise me to charge your payment method automatically each month, at the price and on the schedule shown on the product page, until you cancel. There's no minimum commitment.

Cancelling. You can cancel at any time through the subscription link in your account or order emails. Cancelling stops all future renewals. To avoid being charged for the next month, please cancel before your next renewal date.

For any other support need please refer to the Support Request form.

Price changes. If I change the subscription price, I'll let you know in advance, and you're free to cancel before the new price takes effect.

Failed payments. If a payment fails, I may pause or cancel your subscription.

Refunds on subscription items are handled under my Refund Policy. EU and UK subscribers also have the right of withdrawal described there.

Section 6 — Shipping and delivery

I ship worldwide, but I'm not able to guarantee delivery times: all delivery estimates are just that, estimates. I'm not responsible for delays caused by shipping carriers, customs processing, or events outside my control. Once I hand a parcel to the carrier, the title and risk of loss pass to you. If something goes wrong in transit, please see my Refund Policy, which sets out what I'll do for damaged or lost orders.

Section 7 — Returns, refunds and EU/UK withdrawal

Your returns, refunds, remedies for damaged or faulty items, and, if you're an EU or UK consumer, your 14-day right of withdrawal, are all set out in full in my Refund Policy, which forms part of these Terms.

Section 8 — Intellectual property and my artwork

Everything I create and share through the Services, including my illustrations, paintings, prints, designs, drawings, text, graphics, images, and the way they're selected and arranged, is my original work. It's protected by copyright and other intellectual property laws in the United States and abroad, and it belongs to me, or, where relevant, my licensors.

When you buy a print or an original painting, you own that physical item. You do not receive any copyright or reproduction rights in the artwork itself. Unless I give you written permission, you may not:

  • reproduce, copy, scan, photograph for commercial use, or reprint my artwork;

  • sell or distribute reproductions of my work;

  • create derivative works based on my art;

  • use my artwork commercially, including on merchandise or in any product, brand, or campaign; or

  • use my artwork, images, or designs to train, fine-tune, or develop any artificial intelligence or machine-learning system.

You're of course welcome to enjoy and display any piece you buy in your own home or personal space.

For commissioned work: unless we agree otherwise in writing, I keep the copyright in any custom piece I create. You receive the physical artwork and the specific use we agree on in the commission agreement.

These Terms let you use the Services for your own personal, non-commercial use only. Beyond that, you may not reproduce, distribute, modify, republish, download, store, or transmit any material from the Services without my prior written consent. All rights I don't expressly grant here are reserved.

"Cookie Moon", my logo, and my product and service names are my trademarks; please don't use them without my written permission. Shopify's name and logo are trademarks of Shopify. All other names and logos on the Services belong to their respective owners.

Section 9 — Optional tools

You may be given access to customer tools offered by third parties as part of the Services, which I neither monitor nor control.

You acknowledge that I provide access to such tools "as is" and "as available", without warranties or endorsement of any kind, and I have no liability arising from your use of optional third-party tools. Any use of these tools is entirely at your own risk, and you should make sure you're familiar with and agree to the terms on which the relevant third party provides them.

I may also offer new features through the Services in the future. These will also form part of the Services and are subject to these Terms.

Section 10 — Third-party links

The Services may contain materials and links to websites operated by third parties, including embedded third-party functionality. I'm not responsible for examining or evaluating the content or accuracy of any third-party materials or sites you choose to access, and if you leave the Services to access them, you do so at your own risk.

I'm not liable for any harm or damage related to your access to any third-party site, or your purchase or use of any product or content on it. Please review any third party's policies carefully before you engage with them, and direct any complaints about their products or services to them.

Section 11 — Relationship with Shopify

Cookie Moon is powered by Shopify, which enables me to provide the Services to you. However, any sales and purchases you make in my store are made directly with Cookie Moon. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Cookie Moon, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Cookie Moon.

Section 12 — Privacy

All personal information I collect through the Services is subject to my Privacy Policy, and certain personal information may also be subject to Shopify's Privacy Policy, which you can read here. By using the Services, you confirm that you've read these privacy policies.

Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve them. Information you submit may be transmitted to and shared with Shopify and with third parties that may be located in countries other than where you live, in order to provide the Services to you.

Section 13 — Feedback and reviews

If you submit any ideas, suggestions, feedback, reviews, proposals, or other content ("Feedback"), you grant me a perpetual, worldwide, sublicensable, royalty-free licence to use, reproduce, modify, publish, distribute and display that Feedback in any medium for any purpose, including commercial use, for example to operate, evaluate, improve and promote the Services.

You confirm that (i) you own or have all necessary rights to your Feedback; (ii) you've disclosed any compensation or incentive you received for it; and (iii) your Feedback complies with these Terms. I'm under no obligation to keep your Feedback confidential, to pay for it, or to respond to it.

I may, but don't have to, monitor, edit, or remove Feedback that I consider unlawful, offensive, threatening, defamatory, obscene, or otherwise objectionable, or that infringes anyone's rights or these Terms.

Your Feedback must not violate any third party's rights (including copyright, trademark, privacy, or personality rights), contain unlawful, abusive, or obscene material, or contain any virus or malware. You may not use a false email address, impersonate anyone, or mislead me or others about the origin of your Feedback. You're solely responsible for any Feedback you make and its accuracy, and I take no responsibility for Feedback posted by you or any third party.

Section 14 — Errors, inaccuracies and omissions

Occasionally there may be information in the Services that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, or availability. I reserve the right to correct any such errors and to change or update information, or cancel orders, if any information is inaccurate at any time without prior notice, including after you've submitted your order.

Section 15 — Prohibited uses

You may access and use the Services for lawful purposes only. You may not use the Services, directly or indirectly: (a) for any unlawful or malicious purpose; (b) to violate any international, federal, state, or local laws or regulations; (c) to infringe my intellectual property rights or those of others; (d) to harass, abuse, insult, harm, defame, intimidate, or harm me, anyone I work with, or any other person; (e) to transmit false or misleading information; (f) to send or re-use material that doesn't comply with these Terms; (g) to send any unsolicited advertising or promotional material, such as "junk mail", "chain letters", or "spam"; (h) to impersonate any person or entity; or (i) to engage in any conduct that restricts anyone's use of the Services or that may harm Cookie Moon, Shopify, or other users, or expose them to liability.

You also agree not to: (a) upload or transmit viruses or any other malicious code; (b) reproduce, duplicate, copy, extract, sell, resell, or exploit any part of the Services; (c) collect or track the personal information of others; (d) spam, phish, pharm, or pretext the Services; (e) use any robot, spider, scraper, data-gathering or extraction tool, AI tool (such as agentic AI), or any automated or manual means to access the Services; or (f) interfere with, bypass, or circumvent the security or access features I use. I reserve the right to suspend, disable, or terminate your account at any time, without notice, if I determine that you've violated any part of these Terms.

Section 16 — Automated agents

16.1 This section ("Agent Terms") applies if you use, allow, enable, or cause the deployment of an Agent to access, use, or interact with any Services. "Agent" means any software or service that takes autonomous or semi-autonomous action on behalf of, or at the instruction of, any person or entity, and that can be executed on behalf of or using a person's device, without direct supervision.

16.2 No Agent may access, use, or interact with the Services unless, at all times, it identifies itself and operates in strict accordance with section 16.4 below. In addition, no Agent may access, use, or interact with the Services if I have asked it to refrain from doing so.

16.3 I may limit, including by technical measures, whether and how any Agent accesses, uses, and interacts with the Services.

16.4 Agents must: (i) in all HTTP/HTTPS requests, identify that the request is from an Agent and disclose the Agent's name by including "Agent/[agent name]" in the request's user agent string; (ii) not conceal or obfuscate that any access, use, or interaction is from an Agent, such as by mimicking human behaviour or by completing or circumventing CAPTCHAs or other measures intended to distinguish computers from humans; (iii) respond truthfully to any question or prompt seeking to determine whether interactions come from a human or a computer; and (iv) not circumvent or avoid any measure intended to block, limit, modify, or control whether and how Agents access, use, or interact with the Services.

Section 17 — Termination

I may terminate this agreement or your access to the Services (or any part of them) at my discretion at any time without notice, and you'll remain liable for all amounts due up to and including the date of termination.

The following sections continue to apply after any termination: Intellectual Property and My Artwork, Feedback and Reviews, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver and Entire Agreement, Assignment, Governing Law, Privacy, and any other provisions that by their nature should survive.

Section 18 — Disclaimer of warranties

The information presented through the Services is provided for general information only. I don't warrant its accuracy, completeness, or usefulness, and any reliance you place on it is at your own risk.

EXCEPT AS EXPRESSLY STATED BY COOKIE MOON, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" FOR YOUR USE, WITHOUT ANY REPRESENTATION, WARRANTIES, OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT. I DO NOT GUARANTEE THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE. SOME JURISDICTIONS LIMIT OR DO NOT ALLOW THE DISCLAIMER OF IMPLIED OR OTHER WARRANTIES, SO THE ABOVE MAY NOT APPLY TO YOU.

Section 19 — Limitation of liability

TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO CASE SHALL COOKIE MOON, OR MY CONTRACTORS, SERVICE PROVIDERS, AND LICENSORS, OR THOSE OF SHOPIFY AND ITS AFFILIATES, BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING WITHOUT LIMITATION LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, OR ANY SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, ARISING FROM YOUR USE OF ANY OF THE SERVICES OR ANY PRODUCTS PROCURED THROUGH THEM, EVEN IF ADVISED OF THEIR POSSIBILITY. NOTHING IN THESE TERMS LIMITS ANY LIABILITY THAT CANNOT BE LIMITED OR EXCLUDED UNDER THE LAW THAT APPLIES TO YOU AS A CONSUMER.

Section 20 — Indemnification

You agree to indemnify, defend and hold harmless Cookie Moon, Shopify, and my and their affiliates, contractors, licensors, and service providers from any losses, damages, liabilities, or claims, including reasonable legal fees, payable to any third party arising out of (1) your breach of these Terms or the documents they incorporate by reference, (2) your violation of any law or the rights of a third party, or (3) your access to and use of the Services.

I'll notify you of any indemnifiable claim, though a failure to promptly notify won't relieve you of your obligations unless you're materially prejudiced. I may control the defence and settlement of such a claim at your expense, including the choice of counsel, but won't settle any claim requiring non-monetary obligations from you without your consent, which won't be unreasonably withheld. You'll cooperate in the defence of indemnified claims.

Section 21 — Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision will still be enforced to the fullest extent permitted by law, and the unenforceable part will be severed from these Terms without affecting the validity and enforceability of the remaining provisions.

Section 22 — Waiver; entire agreement

My failure to exercise or enforce any right or provision of these Terms is not a waiver of that right or provision.

These Terms, and any policies or operating rules I post on the site or in respect of the Services, make up the entire agreement between you and me regarding your use of the Services, and supersede any prior agreements or communications, whether oral or written. Any ambiguity in the interpretation of these Terms will not be construed against the drafting party.

Section 23 — Assignment

You may not delegate, transfer, or assign these Terms or any of your rights or obligations under them without my prior written consent, and any such attempt is null and void. I may transfer, assign, or delegate these Terms and my rights and obligations without consent or notice to you.

Section 24 — Governing law and consumer rights

These Terms, and any separate agreement through which I provide you the Services, are governed by and construed in accordance with the laws of the State of New Jersey and applicable United States federal law, and you and I consent to the jurisdiction of the state and federal courts located there.

If you are a consumer, this does not deprive you of the protection of the mandatory consumer-protection laws of the country where you live, including the statutory rights of EU and UK consumers described in my Refund Policy.

Section 25 — Headings

The headings in these Terms are for convenience only and don't limit or otherwise affect these Terms.

Section 26 — Changes to these Terms

You can review the most current version of these Terms at any time on this page. I reserve the right, at my discretion, to update, change, or replace any part of these Terms by posting updates to my website. It's your responsibility to check the page periodically for changes. I'll notify you of any material changes in accordance with applicable law, and such changes take effect on the date specified in the notice. Your continued use of the Services after changes are posted means you accept them.

Section 27 — Contact information

The quickest way to reach me, including any question about these Terms or an order, is my Support Request form.

Cookie Moon

cookiemoonprints@gmail.com

190 Schraalenburgh Road, Haworth, NJ 07641, United States